Frequently Asked Questions

Welcome to our Frequently Asked Questions (F.A.Qs) page.
If you have a question that isn't answered here, please contact us with the contact form below.

We sell through dealers worldwide. Please select your region in the top menu and click on Dealers in the menu to find the dealer nearest you.

We offer a 5-year limited warranty. Please visit our Warranty guide to see what is covered.

If you are missing any spare parts, kindly contact your local dealer or our Customer Service, specifying from the assembly instruction what is missing. For smaller spare parts we typically send them directly to you by post.

In the unlikely event of larger parts breaking, or if you need additional information in general, we kindly ask you to contact the dealer where you bought your sofa.

Most cushion covers are stored inside the seat of your sofa bed. Simply unzip the seat and find the covers. This applies to the following products:

Cubed, Zeal, Frode, Recast Plus, Osvald, Tripi, Cassius D.E.L., Supremax D.E.L, Ran and Grand D.E.L.

Be aware that cushion covers on Cubed will always be smaller than the inner cushion.


We provide the option of prolonging a product's life cycle by offering detachable covers.

Detachable covers make a sofa bed easy to maintain. Covers can be machine washed at 86 degrees Fahrenheit, and can be replaced if they are worn out, or if you want to freshen up your sofa.

Detachable covers are available for the following sofa beds:
Newilla and Newilla Lounger.

It is not possible to purchase new covers for other sofa beds.

If you are interested in purchasing replacement covers, please find our Dealer map here.

On the Frode, Osvald, Walis and Long Horn sofa beds it is possible to buy armrests as a separate add on.

Other models are available as versions with and without armrest. By ordering a new frame and armrests it is possible to convert a sofa bed originally bought without armrests to a version with armrests. This applies to the following models:

Dublexo, Cubed and Supremax D.E.L.

Please be aware that color differences on the fabrics may appear between the seat/back and the new armrests.

If you are interested in adding armrests to your sofa bed, we kindly ask you to contact your local dealer for options.

You can find information about a specific fabric by clicking Fabric Collection. Please make sure you are in the right region by clicking your region in the top right corner of the page.

It depends on the type of sofa bed you choose. We have different types of comforts, please read more about it here ”Upholstery comfort”. Please make sure you are in the right region by clicking your region in the top right corner of the page.

Please go to our Care Guide for instructions on maintaining and cleaning your Innovation Living multifunctional sofa bed.

Our collection arrives flat-packed and most pieces require assembly. You can find assembly instructions here.

We've made a guide on how we measure our sofa beds. You can find our measure guide here.

Contact Customer Service


Innovation Living Inc.
25910 Acero Street, Suite 240
Mission Viejo, CA 92691

Get in touch with Innovation Living costumer service 

Regarding claims on consumer purchased products, please first contact the dealer where the product is purchased. They will handle your request and provide the service of contacting us with all the necessary information from invoices, images, and warranty numbers.