If you have a question that isn't answered here, please contact us with the contact form below.
1. Where can I order/buy an Innovation Living product?add
We sell through dealers worldwide. Please select your region in the top menu and click on Dealers in the menu to find the dealer nearest you.
2. What is the Warranty?add
3. Spare parts are missing? add
If you are missing any spare parts, kindly contact your local dealer or our Customer Service, specifying from the assembly instruction what is missing. For smaller spare parts we typically send them directly to you by post.
In the unlikely event of larger parts breaking, or if you need additional information in general, we kindly ask you to contact the dealer where you bought your sofa.
4. My cushion cover is missing?add
Most cushion covers are stored inside the seat of your sofa bed. Simply unzip the seat and find the covers. This applies to the following products:
Cubed, Zeal, Frode, Recast Plus, Osvald, Tripi, Salla, Otris, Cassius D.E.L., Cassius Quilt, Supremax D.E.L, Ran and Grand D.E.L.
5. Is it possible to change the cover?add
It is not possible to purchase new covers for our sofa beds.
6. Is it possible to add arms to a sofa originally bought without arms if we change our mind at a later stage?add
On the Recast Plus, Frode, Osvald, Walis and Long Horn sofa beds it is possible to buy armrests as a separate add on.
Other models are available as versions with and without armrest. By ordering a new frame and armrests it is possible to convert a sofa bed originally bought without armrests to a version with armrests. This applies to the following models:
Dublexo, Cubed 02 and Supremax D.E.L.
Please be aware that color differences on the fabrics may appear between the seat/back and the new armrests.
If you are interested in adding armrests to your sofa bed, we kindly ask you to contact your local dealer for options.
7. What is the composition of your fabrics?add
You can find information about a specific fabric by clicking Fabric Collection 2023. Please make sure you are in the right region by clicking your region in the top right corner of the page.
8. What type of comfort does your furniture have?add
It depends on the type of sofa bed you choose. We have different types of comforts, please read more about it here ”Upholstery comfort”. Please make sure you are in the right region by clicking your region in the top right corner of the page.
9. How do you clean your sofa? add
Please go to our Care Guide for instructions on maintaining and cleaning your Innovation Living multifunctional sofa bed.
10. Is your furniture assembled when delivered? add
Our collection arrives flat-packed and most pieces require assembly. You can find assembly instructions here.
11. How do we measure our sofa beds? add
Innovation Living Inc.
25910 Acero Street, Suite 240
Mission Viejo, CA 92691
Regarding claims on consumer purchased products, please first contact the dealer where the product is purchased. They will handle your request and provide the service of contacting us with all the necessary information from invoices, images, and warranty numbers.